The Covenant Easter Collection

1. Personalised & Custom Products

All personalised and custom-made products are created specifically for each customer.

For this reason, custom and personalised items are not eligible for returns or refunds, unless the item is faulty or incorrect.

Please ensure all spelling, names, dates, and details submitted are correct before placing your order.

2. Damaged or Incorrect Items

If your order arrives:

• Damaged

• Defective

• Incorrect

Please contact us within 48 hours of delivery.

You may be required to provide clear photo evidence of the issue.

If approved, we will:

• Replace the item, or

• Offer a suitable solution at our discretion.

3. Non-Personalised Items

If a product is not personalised and is unused, it may be returned within 7 days of delivery, subject to:

• Item being in original condition

• Return shipping cost covered by the customer

Refunds will be processed once the item has been received and inspected.

4. Shipping Costs

Shipping fees are non-refundable unless the return is due to our error.

Gifted Worx is not responsible for delays caused by courier companies.

5. Refund Processing

Approved refunds will be processed using the original payment method within a reasonable timeframe.

At Gifted Worx, every item is created with love and attention to detail. Because most of our products are custom-made and personalized, please allow time for production before shipping.

📦 Processing Time

• All items are made to order.

• Standard production time: 10-14 working days

• Bulk orders (10+ items) may take 14-21 working days

• During peak seasons (school launches, holidays, special collections), turnaround times may be slightly longer.

You will receive confirmation once your order is ready for collection or dispatch.

🚛 Delivery Options

1️⃣ Courier Delivery (South Africa)

• Nationwide shipping available

• Estimated delivery: 2–4 working days after dispatch

• Courier fee is calculated at checkout (based on location & weight)

Please ensure your delivery address is correct.

Gifted Worx is not responsible for delays caused by incorrect details provided.

2️⃣ Local Collection

• Collection available in Benoni / Gauteng area

• Collection details will be sent once your order is ready

• No collection without confirmation message

📍 Tracking

If your order is sent via courier, you will receive a tracking number once dispatched.

⚠️ Important Notes

• Production time does not include courier delivery time.

• We are not responsible for courier delays once the parcel has left our premises.

• Risk transfers to the customer once the parcel is handed to the courier.

• Custom & personalized items cannot be returned unless defective.

📦 Damaged Parcels

If your parcel arrives damaged:

1. Take clear photos immediately

2. Notify us within 24 hours of delivery

3. Email photos and order number to: [your email]

We will assist you as quickly as possible.

💛 Thank You

Thank you for supporting a small, faith-driven business. Every order helps us continue creating meaningful, personalized gifts for families, schools, and special moments.

With love,

MichelleGifted Worx